Hoki108 Privacy Policy — Your data is completely secure

Hoki108 is a trusted online gaming platform in Bangladesh, providing millions of members with a safe and enjoyable gaming experience. This Privacy Policy ("Policy") applies to the hoki108.bar website and its associated mobile applications.

We believe every member's privacy is a fundamental right. That is why hoki108 is fully transparent about how your data is managed. This policy clearly sets out what information is collected, why it is collected, how it is kept secure, and what rights you have.

This Privacy Policy may be updated from time to time. Any changes will be reflected with a new date on this page, and you will be notified directly of any significant updates.

Hoki108 only collects information that is strictly necessary to provide our services. We do not collect unnecessary or excessive data. Below is a detailed breakdown of what we collect.

• Voluntarily Provided Information: Information you provide during registration, profile updates, or when contacting support.
• Automatically Collected Data: Information collected via cookies and analytics while you browse the site.
• Information Received from Third Parties: Information received from payment providers or identity verification services.

Hoki108 uses your information solely for specific, legitimate purposes. We never sell your data to marketing third parties or use it for unrelated purposes.

• Account management: To confirm registration, verify login, and complete the KYC process.
• Payment Processing: To process deposits and withdrawals securely and to maintain transaction records.
• Security & Fraud Prevention: To identify suspicious activity, money laundering, or multiple accounts.
• Service Improvement: To analyze your preferences and improve your gaming experience.
• Customer Service: To resolve your questions or complaints quickly.
• Legal obligations: To meet regulatory requirements.
• Promotional Communications: To inform you about bonuses and offers if you consent (easily unsubscribable).

Hoki108 never sells your personal information. In limited circumstances, certain data may be shared with specific third parties — and the reason is always clearly stated.

• Payment Partners (bKash, Nagad, Rocket): Only the transaction data necessary to process deposits and withdrawals.
• Identity Verification Service: Identity-related information required for the KYC process.
• Game Provider (Software Provider): Session data required to run games properly.
• Legal authorities: Upon a valid court order or lawful request from a regulatory body.
• Security Service Provider: For fraud prevention and cybersecurity purposes.

All third-party partners are required to comply with strict confidentiality agreements. They may only use the data provided for the specified purpose and may not share it elsewhere.

Hoki108 uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

• Essential cookies: Maintaining login sessions and security verification — the site cannot function without these.
• Functional Cookies: To remember your language preference and theme settings.
• Analytical Cookies: To analyze site traffic and user behavior (Google Analytics).
• Performance Cookies: To monitor page loading speed and server performance.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site features.

Hoki108 employs industry-leading technology to protect your data. Our security infrastructure is continuously updated and tested.

• 256-Bit SSL/TLS Encryption: All data between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of login security.
• Firewall & DDoS Protection: Protecting servers from unauthorized access and attacks.
• Payment Data Tokenization: Tokens are used instead of directly storing card or mobile banking details.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Staff Training: All staff receive regular training on data protection.

As a hoki108 member, you have important rights over your personal data. We respect those rights and always aim to respond as promptly as possible.

To exercise any of these rights, contact the hoki108 support team. We aim to respond within 30 business days.

Hoki108 retains your information only for as long as necessary. Once the purpose has been fulfilled or legal obligations have expired, your data is securely deleted.

• Active Account Data: For the entire duration the account remains active.
• Transaction Records: A minimum of 5 years after the last transaction (as required by law).
• Gaming Logs: Up to 2 years.
• Support Contact: 1 year after a complaint is resolved.
• KYC documents: Minimum 5 years after account closure.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — up to 1 year.

Hoki108 strictly prohibits registration and gaming by anyone under 18. We take every precaution to protect minors.

• Age Verification: Age verification is carried out at the time of registration and during the KYC process.
• Collection of Minors' Data Is Prohibited: We do not knowingly collect data from anyone under the age of 18.
• Immediate Action Upon Detection: If an underage member is identified, their account will be immediately suspended and any collected data will be deleted.
• Support for parents: Parents who have concerns can contact our support team.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Data Privacy team. We are always ready to assist you.

• Live Chat: 24/7 live chat available on hoki108.bar.
• Email: [email protected] — typically responds within 24 hours.
• Complaints process: Written complaints receive a detailed response within 30 business days.

Do not hesitate to get in touch with us. Protecting your privacy is our responsibility, and we are always committed to upholding it.